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Introducing the New Customer Communication History View 

Introducing the New Customer Communication History View 

19th June 2023

We’re pleased to share an enhancement to VGM – the Customer Communication History View. We understand that having easy access to customer communication history is crucial for providing personalized and efficient service, and we’re committed to making that process as simple as possible for you. 

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Responding to user feedback, we’ve implemented a feature that allows you to view all customer communication from a single location. Simply right-click on a customer record in the customer grid and you’re presented with a clear, organized history of emails, SMS, and printed messages. 

Additionally, we’ve added a convenient function to send SMS directly from this window. Say goodbye to the hassle of switching between platforms or tools for different tasks. 

While we plan to officially release this feature in the upcoming weeks, we are inviting you to try it early. If you’re interested in participating in our beta testing, reply to this message and our team will get you set up. Experience the convenience and simplicity of the new feature ahead of its public release. 

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