vgm feature
VOIP Integration
Connect VGM to over 200 VOIP providers
Automatically log customer calls
Improve and simplify your workflow
Reduce missed calls and incorrect data
Connect VGM to over 200 VOIP providers
If you would like to learn more about our VOIP integration, you can watch our recent user group webinar where we showcase the feature.
VGM now connects to over 200 VOIP providers, allowing customer calls to be automatically logged against the correct customer records in VGM. With this integration enabled, your team can instantly see calls within VGM as they happen without needing to manually update records or track conversations separately.
This creates a much more connected workflow between your phone system and VGM, helping staff maintain accurate customer records while improving visibility across the business.
When a customer calls, VGM immediately displays their details, vehicle history, and active jobs. This improves service and makes calls quicker.
With calls appearing directly in VGM, you can ensure you’ll never miss a call. Any calls you do miss will be logged against the customer’s records.
Technicians and service advisors can click a phone number in VGM to initiate a call, saving time and reducing miskeying errors.
Calls are logged against customer records, letting you write detailed notes. New customers can easily be added to your records, meaning you’ll never miss an opportunity.
