Why Consumers Prefer Independent Garages

Why Consumers Prefer Independent Garages

21st November 2022

Numerous motorists use local independent garages to maintain their servicing and MOT requirements. Numerous polls have been conducted in recent years, and local garages consistently come out on top. According to the Service Stop survey from 2018, 70% of UK drivers prefer an independent garage to the main dealer when needing auto maintenance. Since the implementation of the Motor Vehicle Block Exemption Regulation, drivers have had the freedom to have their maintenance and repairs completed at any garage they choose.

Why do drivers choose independent garages when getting their cars fixed, then? We at Motasoft are passionate about highlighting the advantages of independent auto repair shops, so we’ve listed 5 of them below.

Better Customer Service

You can be sure that the service you receive will be more individualised and customised if you choose a smaller, independent car garage. Large auto dealerships are much more unlikely to give your vehicle the same level of individualised attention because they frequently experience high levels of customer traffic and activity.

Better Value

Independent auto repair shops continue to provide drivers with the best value for their money and are more economical than main dealers, with lower average labour costs playing a significant role in this. Most independent auto repair shops let their clients choose between paying for top-notch generic or name-brand parts. If you select the former, you can save a lot of money. In contrast, a dealership is much more likely to use branded parts because of its partnership with a manufacturer. Independent garages merely give you advice on what you need, whereas mechanics at major dealerships are specifically trained to upsell.

Supporting Local Business

Smaller, independently run businesses frequently receive more business from motorists than do large corporations, whose profits are unaffected by minor repairs. For the UK economy, small businesses are absolutely essential. By making purchases at local businesses, you can support your community and help your money circulate back into the local economy.

Local & Convenient

When your car needs urgent repairs, it can be difficult to find a mainstream car dealership nearby, especially if you don’t live in a major city. Independent garages are frequently found in small towns and villages, so you won’t have to travel very far to get a quick service.

Friendlier Staff

Independent garage teams of mechanics will do their best to make you feel at home, whether you’re a regular customer or just dropping off your car for a one-time fix.

We hope this blog has shed some light on why most people prefer to try and use independent garages rather than large garage companies, and we hope more people will adopt using independent garages due to these key benefits being highlighted in this blog.

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