Feature Spotlight: Customer statuses

Feature Spotlight: Customer statuses

17th November 2022

Following feedback from many of our customers, with this release, we have implemented custom statuses for customers and the ability to restrict online bookings for specific users. 

Custom statuses. 

You can now create custom statuses to display whenever a customer record is visible. These statuses can be helpful to assign statuses to customers, such as ‘Account on hold’, ‘VIP’ and ‘Inactive’. You can then filter by these statuses in the customer’s grid. 

image 16
image 17

Online booking blacklist. 

Many of our customers have asked for one feature: the ability to stop certain people from booking online. Your technicians can create a custom status to stop certain customers from booking online. If you assign this special status to a customer, no one with the same IP address, vehicle registration, address or contact information will be able to complete an online booking and will instead be directed to contact the garage directly. 

Getting started. 

Check out our documentation as well as a brief video that goes through the main functionality. Alternatively, to get started with custom statuses and the online booking blacklist, check out our documentation, or reach out to our support team on 0117 9 42867 or via the live chat in VGM. 

Related Stories

toy car
31st December 2022

December Car News Roundup

With December here, it's time to look back at all the exciting car news that has been revealed this month. From Toyota to Rolls-Royce, self-driving cars to pay rises, we've covered a little bit of everything this month - so read on to finish the year off right with our ultimate December car news roundup.

29th December 2022

Get Organized: How to Increase Productivity with Our Virtual Garage Management App

We all know how frustrating it can be to try and keep a garage organised. With so many tools, supplies, vehicles, and customers coming and going on any given day, it can be difficult to stay on top of it all. Fortunately, there is a solution that can help you manage everything in the most efficient way possible.