Support
Remote Assistance
To help us to deal with any software/hardware/installation issues you may have, we have a remote assistance facility. This enables you to log your computer directly
on to our support desk.
To use this service you will need to contact us first on 0117 9428 678 and if it seems appropriate, and you are in agreement we will enable the system and give you full instructions.
Please read the agreement below before connecting to our system:
Terms and conditions
By using this “remote support” service software, you agree that:
All remote services and associated software are provided “as is” and at the customers sole risk. You are responsible for the backup of your data and applications before this remote service is used. Motasoft are not responsible or in any way liable consequential damages of any kind, including, but not limited to loss of data, hardware faults, or any other consequences which may result in the damage to any persons, or company’s reputation.
In addition, by using this software you agree that it is acceptable, and give your permission to any employee of Motasoft to connect remotely to your computer(s), and make changes as he/she sees fit, during the period for which you are receiving technical support. During this time, the engineer will have complete access/control over your computer(s) which includes the visible desktop, email systems and hardware configurations. It is the customers sole responsibility to ensure that sensitive data, including that which has been classified, is not displayed on the desktop, or in any other way, before and during said technical support session.