Frequently Asked
Questions
I don't have a website, how can I use VMM?
I already have a website, how can I use VMM?
How much does VMM cost?
Are there any extra charges?
What will I need to use VMM?
Can VMM handle multi-class stations?
How many testers can VMM handle?
How does VMM handle slots and holidays?
Can slots be changed?
What happens if my Internet connection fails during working hours?
Are double bookings possible?
How are test fee's handled by VMM?
Can I use VMM on more than one computer?
What happens if my computer goes wrong and I lose my VMM data?
Can I purchase VMM outright?
What support do you offer?
How do I get VMM?
Q. I don't have a website, how can I use VMM?
A. A fully featured, custom designed website is all part of the
VMM package. The amount of input you wish to put into the design process depends
on you. We can do the whole thing, taking only a few minutes of your time or you
can specify your requirements in great detail. The choice is yours.
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Q. I already have a website, how can I use VMM?
A. We have several ways of adding the VMM MOT booking system to
an existing website and this can be done without taking much of your precious time.
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Q. How much does VMM cost?
A. The current charge for the VMM system is £359.40 + VAT per
annum plus SMS text charges (SMS usage is optional
CLICK HERE for current rates).
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Q. Are there any extra charges?
The only extra charges are SMS text charges (SMS usage is optional
CLICK HERE for current rates) and
domain name registration fees should you ask us to register your domain name for
you. Domain name registration fees are minimal (currently around £3.50 a year
for .co.uk domains).
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Q. What will I need to use VMM?
A. You will need one or more PCs (connected to a network if more
than one) and a standard broadband connection. VMM is designed to work with windows
XP and Vists although it is often possible to install it on Windows 98se/ME/2000
machines. Contact us for more information.
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Q. Can VMM handle multi-class stations?
A. Yes, any number of classes including taxis.
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Q. How many testers can VMM handle?
A. As many as you want.
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Q. How does VMM handle slots and holidays?
A. There are 2 types of slot in VMM.
Default slots: These are the normal slots set up for each day of the week. You can
have totally different slots for each individual day and you can select the ones
you wish to be available to internet customers.
Custom slots: These are special slots, that can be set for one or more days when
you need to deviate from the default pattern (a tester on holiday for example).
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Q. Can slots be changed?
A. Yes, slots can be changed at any time.
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Q. What happens if my Internet connection fails during working hours?
A. Within a few moments of losing its connection, the website
booking system closes down, VMM then falls back to offline mode and you carry working
as normal. Once the connection is restored VMM will normally automatically reconnect,
synchronise the bookings with the website database and reactivate the web site booking
system.
Note: In normal circumstances the booking system will remain active when you close
down your computer(s) at the end of the day.
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Q. Are double bookings possible?
A. VMM has several inbuilt safeguards to prevent double bookings
so the chances of this happening are extremely unlikely.
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Q. How are test fees handled by VMM?
A. Test fees can be defined as follows:
1) Full test fee, retest fee and trade fee for bookings taken by phone or over the
counter.
2) Full test fee, retest fee and trade fee for bookings taken via the internet.
These can all be set individually for each test class you offer and you can also
set a different fee on any individual booking.
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Q. Can I use VMM on more than one computer?
A. Yes, as long as the computers are connected to the same local
network, you can do this. One computer will be set as the VMM server, which will
connect to our system, and the other pc(s) will be set as clients to the VMM server.
Once the required permissions are set on the network, and any firewalls are configured
correctly, you will have nearly all VMM functionality on all computers.
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Q. What happens if my computer goes wrong and I lose my VMM data?
A. Once you have rectified the problem that caused the problem,
VMM can be reinstalled on the machine and all your data can be restored from our
web servers in just a few minutes.
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Q. Can I purchase VMM outright?
A. Unfortunately we are unable to offer VMM as an outright purchase because
it requires an expensive server infrastructure and support staff to enable us to
operate it. This generates a significant ongoing cost for us which is covered by
the annual subscriptions.
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Q. What support do you offer?
A. Web site FAQ's, email and telephone. 01934 612386 Mon-Fri,
9.00 - 6.00, Sat 9.00-1.00.
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Q. How do I get VMM?
A. Simply phone 01934 612386 and we'll take it from there. We
have had stations up and running in less than a week and under two hour of their
time. Once you are ready to go live we'll talk you through installation and teach
you how to use the software on the phone. This whole process takes around one hour
and can be arranged out of hours. If we experience any difficulties during setup,
we have a remote assistance facility that will allow you to connect to our help
desk. This will give our technician direct access to your system so that in the
unlikely event of a problem, we will be able to reach a swift resolution.
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